FAQ

Frequently Asked Questions

Do you accept returns?

All sales are final.

Where is are my  baked goods made? 

All desserts  are prepared in a vegan kitchen. There is no risk of cross-contamination

When can I pick up my order/ Do you deliver or ship?

Pickups are available only on Fridays for now. Locations for that week are announced on social media .We do offer shipping.  

Why is the product sold out?

We only make a limited number of products each month. Joann is the sole creator, and we want to ensure quality without overwhelming her.

Do you have a storefront?

We do not have a storefront. However, all food items are made in a fully sanitized kitchen. 

How do I become a wholesale partner?

Please email us at cocinajoann@gmail.com with your inquiry.

Can I order directly?

Yes! For special event catering or custom orders, please email cocinajoann@gmail.com.

What types of sweeteners do you use?

We use organic cane sugar, organic coconut sugar, organic agave, organic dates, monk fruit, organic molasses, and pure organic maple syrup.

Why do you use single-use plastic for your products?

We do our best to avoid plastic. When necessary, we choose biodegradable PLA plastic made from plants whenever it's available.